At highstreet-store.com, we want to make your online shopping experience as smooth as possible. Below you’ll find answers to some of the most common questions we receive. If you can’t find the answer you’re looking for, please get in touch with our team for further assistance.

Orders and Delivery

How can I check the status of my order?
To track your order, simply log into your account and navigate to the ‘Order History’ section. Here, you will find the latest status of your delivery and any relevant tracking information.

What delivery options are available?
We offer a range of delivery options to suit your needs, including standard and express services. Delivery times and costs will vary depending on your location and the items you have selected.

Can I change my delivery address after placing an order?
Once an order has been placed, it may not be possible to change the delivery address as our system processes orders quickly to ensure fast dispatch. Please contact us as soon as possible if you need to make a change, and we will do our best to assist.

Returns and Refunds

What is your returns policy?
We offer a hassle-free returns policy. If you are not completely satisfied with your purchase, you can return it within a specified period for a full refund or exchange. Items must be unworn and in their original condition with all tags attached.

How long does it take to process a refund?
Once we receive your returned item, we will process your refund as quickly as possible. Please allow a few business days for the amount to be credited back to your original payment method.

Products and Sizing

Where can I find size guides for clothing and shoes?
Detailed size guides are available on each product page to help you choose the correct size. Simply select the ‘Size Guide’ link to view measurements and conversion charts.

How can I care for my items?
Care instructions for each product can be found on the label attached to the item. We recommend following these guidelines to maintain the quality of your purchase.

Technical Support

What should I do if the website isn’t working properly?
If you experience any technical issues, we recommend clearing your browser’s cache and cookies or trying a different browser. If the problem persists, please reach out to our support team for help.

How do I reset my password?
Click on the ‘Forgot Password’ link on the login page and enter your registered email address. You will receive instructions on how to create a new password.

Promotions and Gift Cards

How do I use a promotional code?
Enter your code in the ‘Promo Code’ box during checkout and select ‘Apply’. The discount will be deducted from your order total, provided the code is valid and the terms and conditions are met.

Can I use a gift card online?
Yes, gift cards can be redeemed online. Simply enter the unique code found on your gift card during the payment stage of checkout.

We hope this information has been helpful. For any other queries, our customer support team is always ready to assist you.